Customer Experience

Defintion:
Customer Experience (CX) pertains to the all-encompassing range of interactions a customer engages in with a company. This includes every touchpoint from the initial contact right through to the conclusion of the relationship.

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Outbound Leads

Outbound leads are prospective customers that a company proactively seeks out and establishes initial contact with, typically through targeted marketing endeavors such as cold calls, direct mail, display advertisements, events, and bulk emails.
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Mid-Market

A mid-market company is a business that generates annual revenues ranging between $10 million and $1 billion, with the specific range dependent on the industry.
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Marketing Funnel

A marketing funnel is a model illustrating the customer journey from the initial awareness of a product or service to the point of making a purchase decision and beyond.
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